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sparhawk

Great Work Isp

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I wanted to upgrade my bandwitdh to a 3000/384 kbit line so my server is better suited for the work on the darkmod. So far my ISP accepted this and it should have been done on 15. December. Of course I didn't really believe this, and as I thought it didn't happen. After calling several times when this will happen they now finally managed to switch my line. But not to the requested bandwith. Instead they switched me to a new tarif where I have exactly the same speed as I had all the time. Great! And the best to come. The managed to disable my phone in the process. :angry:

 

My ISP is very reliable when the connection works. In four years I had only two three outages and only one them took about a day. All others were already solved when I got through to the hotline (meaning less then 15 minutes usually). But when it comes to changing some configuration my ISP sucks really big. :(

 

So it seems I won't even have a phone over christmas. Nice! At least thy didn't switch off my DSL, so I can still be online. Which is more important anway. :)

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Well, on a happier note, I finally got my DSL today. 112kb/sec instead of 5kb = I'm off to download some stuff. I think this means I can download about 8 gigabytes a day now :ph34r:

I've a lot of downloads to do, then I have to reformat my HD, but I've got about 40 gigs of stuff to burn to CDs frst, so I'll be out of action for a while...

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Now they managed to finally "upgrade" my bandwidth. I told them in one phonecall that I need 3000/384 and each time he confirmed that he will switch to 1000/128. Today I tested my bandwidth and I noticed that it has been switched finally. Guess which bandwidth they "upgraded" me to. 1000/128! Yes! Which means I have the "GREAT ADVANTAGE" of having EXACTLY THE SAME upspeed that I had before. :angry:

 

It is really lucky that phones exist, otherwise I might get arrested for murder. :angry: I certainly don't know how many times I have to repeat 3000 so that they will understand it. :angry::angry:

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SWEET LORD!! They're STILL messing you around on that? That's terrible. :( After doing outsourced phone support for one of the larger American companies for 2 1/2 years...I know the incompetance that sometimes resides in the internet industry. I don't know how many times I, the lowly phone tech, corrected mistakes of the admins who were supposed to know what they were doing. Gah.

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I don't know how many times I, the lowly phone tech, corrected mistakes of the admins who were supposed to know what they were doing. Gah.

In that case it was more a problem of the representive that is supposed to take on my requests. Of course I also phoned a tech, and after telling him that I did NOT want the 1000 line they still switched this one on. The worst thing is that I'm working for this company myselve and I can't do a thing about it. :angry:

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