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Forums: can't change profile picture on this account

Dragofer

By Dragofer
in TDM Tech Support

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Dragofer

Dragofer

Posted
Posted

Not so long ago I found what could make a pretty good profile picture and decided to try it out on these new forums. But I couldn't find a button anywhere that would let me change it. I asked on Discord and it seems Spooks also couldn't find anything anywhere.

So I logged into an old alternative account and, lo and behold, that account has a button. This is on the first screen I get when I:

1) click on my account name in the top-right of the browser -> 2) click on 'profile'.

CKMKhb1.jpg

Compared to my actual account:

DgAABYa.jpg

Are you also missing this button on your account?

It'd be very much appreciated if that functionality could be restored to any of the affected accounts.

FM: One Step Too Far | FM: Down by the Riverside | FM: Perilous Refuge
Co-FM: The Painter's Wife | Co-FM: Written in Stone | Co-FM: Seeking Lady Leicester
Dragofer's Stuff | Dragofer's Scripting | A to Z Scripting Guide | Dark Ambient Music & Sound Repository

boissiere

boissiere

Posted
Posted (edited)

I only joined up a couple of months ago (and this is actually my first post) and I *do* have the option of uploading a profile photo although the profile page looks slightly different to yours.

member2.jpg.edda2425a3eca6a49a083fe70f7b0d37.jpg

The upload button is on the silhouette.

 

 

Edited by boissiere
Dragofer

Dragofer

Posted
  • Author
Posted

Thanks for sharing boissiere. Should've clarified that the button's missing on both mobile and desktop versions of the forums. My equivalent of your screenshot is:

1TiZcS6.png

Tried clicking on the spot where the button *should* be but it just brings up a closeup of my current image.

FM: One Step Too Far | FM: Down by the Riverside | FM: Perilous Refuge
Co-FM: The Painter's Wife | Co-FM: Written in Stone | Co-FM: Seeking Lady Leicester
Dragofer's Stuff | Dragofer's Scripting | A to Z Scripting Guide | Dark Ambient Music & Sound Repository

Dragofer

Dragofer

Posted
  • Author
Posted

That's a great idea STRUNK: simply go to my profile and type photo at the end of the website URL.

But it doesn't work unfortunately. On Reverend's URL I'm presented multiple options to specify an image, but on Dragofer it's just an empty box with 'Continue' at the bottom. When I click on 'Continue' it lets me re-crop my existing profile picture.

FM: One Step Too Far | FM: Down by the Riverside | FM: Perilous Refuge
Co-FM: The Painter's Wife | Co-FM: Written in Stone | Co-FM: Seeking Lady Leicester
Dragofer's Stuff | Dragofer's Scripting | A to Z Scripting Guide | Dark Ambient Music & Sound Repository

Dragofer

Dragofer

Posted
  • Author
Posted (edited)

Thanks for yet more good suggestions, but the result stays the same... /photo/# brings me to the same page as /photo, and dragging a picture onto that page simply turns my browser into a picture viewer.

Edited by Dragofer

FM: One Step Too Far | FM: Down by the Riverside | FM: Perilous Refuge
Co-FM: The Painter's Wife | Co-FM: Written in Stone | Co-FM: Seeking Lady Leicester
Dragofer's Stuff | Dragofer's Scripting | A to Z Scripting Guide | Dark Ambient Music & Sound Repository

STRUNK

STRUNK

Posted
Posted

@Dragofer

Only 1 thing I can think of is copy the page source of your profile page and profile page /photo/, paste it in textfiles and share it with @Springheel so he, or some other admin/developer can take a look at it and see if there is something missing/wrong in the code.

I use firefox and my page source for ... /photo/ is 1574 lines long when I View Page Source.

  • Thanks 1
Guest

Guest

Posted
Posted (edited)
12 hours ago, Springheel said:

Is anyone else having this problem?  I don't see anything obvious that would explain it.

Maybe it's something with older users' migration to newer version of the forums? At least that's the first thing I'd look for.

Edit: btw. I can't change profile picture either.

Edited by Guest
Dragofer

Dragofer

Posted
  • Author
Posted

@peter_spy I'd think so too. I've sent a message to Invision support briefly describing what I and others are (not) seeing and put it in relation to the 2019 forum upgrade and our account creation dates.

FM: One Step Too Far | FM: Down by the Riverside | FM: Perilous Refuge
Co-FM: The Painter's Wife | Co-FM: Written in Stone | Co-FM: Seeking Lady Leicester
Dragofer's Stuff | Dragofer's Scripting | A to Z Scripting Guide | Dark Ambient Music & Sound Repository

stgatilov

stgatilov

Posted
Posted
6 hours ago, Dragofer said:

@peter_spy I'd think so too. I've sent a message to Invision support briefly describing what I and others are (not) seeing and put it in relation to the 2019 forum upgrade and our account creation dates.

I think it was a better idea to make @taaaki know this, maybe this is some misconfiguration on his part. Without his assistance, communication with support would be problematic anyway.

Springheel

Springheel

Posted
Posted

It doesn't seem to correlate to date joined.  Greebo and Stifu both have the icon, and they were 2006 and 2009 respectively.  Meanwhile, stgatilov, also from 2009, doesn't have it.

 

 

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demagogue

demagogue

Posted
Posted

I don't have the icon. My avatar image is poorly scaled in the new system, so I was trying to change it a few weeks ago, basically right after the migration IIRC, and found no way to do it. I registered in 2005, so I don't think it's registration date either.

What do you see when you turn out the light? I can't tell you but I know that it's mine.

Dragofer

Dragofer

Posted
  • Author
Posted

My theory was not so much an actual correlation between date & likelihood for the icon to be missing, but that it'd be only accounts created before June 2019 that'd be affected, so basically just an issue with account migration. No users that registered more recently have reported this issue so far, but we only had 1 such member post in here until now.

And yeah stgatilov, I haven't even received a confirmation from Invision support that they received my message, so this looks like it would be something for the likes of taaaki to take up with them, if he needs to do so.

FM: One Step Too Far | FM: Down by the Riverside | FM: Perilous Refuge
Co-FM: The Painter's Wife | Co-FM: Written in Stone | Co-FM: Seeking Lady Leicester
Dragofer's Stuff | Dragofer's Scripting | A to Z Scripting Guide | Dark Ambient Music & Sound Repository

  • 2 weeks later...
taaaki

taaaki

Posted
Posted

I think I figured it out. The people having issues with profile picture uploads had secondary groups associated with their accounts. Some of these secondary groups had the "Do not allow profile photo uploads" setting checked (why, I'm not sure), and this is likely overriding the primary group that does permit profile photos. I've updated all the relevant groups to allow profile photo uploads.

Could the affected users ( like @Dragofer, @demagogue, @Destinedand @stgatilov) please see if you are now able to change your profile picture.

 

I am the bat. The night is mine.

taaaki

taaaki

Posted
Posted
1 hour ago, freyk said:

nope, didnt help for me. 

the change avater icon didnt appear. 

Can you log out and back in again. My change didn't stick for one of the groups, so I've fixed that one now as well.

I am the bat. The night is mine.

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